Help Center
I didn’t authorize a subscription or recurring charge
If you noticed a charge you don’t recognize, please note that all billing follows the Terms & Conditions accepted during sign-up. Our system only processes payments after a user actively subscribes and confirms the selected plan.
In many cases, unfamiliar charges occur when another member of your household — or someone with access to your device or email — completes the sign-up process and starts the trial. All subscriptions begin with a $0.99 trial, which automatically renews into your selected plan unless cancelled.
Please review the confirmation email sent at sign-up. It includes:
- Subscription plan details
- Trial period information
- Upcoming charge dates
- Cancellation instructions
If you still believe the subscription was unauthorized, our support team can help investigate further. Please contact us through the Support Chatbot (bottom-right corner) or reach out via email at support@sagabox.com.
For security reasons, we may request additional verification to confirm account ownership before discussing billing details.